Product returns policy You can return unused and unopened items purchased from Artisan within 30 days of purchase, as long as you have your receipt or proof of purchase and the goods are in a resell-able condition. Our policy does not exclude or replace any rights you have under the Australian Consumer Law, or otherwise as required by law. To arrange a return, contact us via phone on 134613, via email at firstname.lastname@example.org or via our app. Please include the order date and the items you wish to return and our team will be in contact. ARTISAN SHIPPING POLICY Your package will be sent via courier which can take between 3-7 days. Shipping is charged at a flat fee of $10 (Australia only). If you have any problems with delivery, please contact us via phone on 134613, via email at email@example.com or via our app. Due to COVID-19, we are currently waving our $10 shipping fee.