COVID-19 Information

NSW

NSW clinics will reopen on Monday 11th October. Artisan is following NSW Government health directive, and the ‘Roadmap for easing COVID-19 restrictions’. Currently, the NSW Deputy Premier has confirmed that the reopening plan applies to the whole state, after NSW hits the 70% (aged 16 and over) double-dose vaccination target.

Only fully vaccinated adults are able to attend treatments at Artisan from 11 October. All clients, regardless of vaccination status will be able to attend treatments from 1 December, which is when the NSW Government has stated that freedoms will be open to all.

We will ask that evidence of your vaccination status is provided when you attend the clinic. Unfortunately, if you are unable to provide evidence of a fully vaccinated status we will need to reschedule your treatment to after 1 December.

For further information, please refer to the NSW Government website.

ACT

ACT clinics will reopen on Saturday 16th October subject to any further government advice. Artisan is following ACT Government proposed restriction guidelines.

For further information, please refer to the ACT Government website.

QLD

All QLD clinics are open as per normal operation hours. Please ensure you follow all state government health advice when attending the clinics. For more information please see the QLD government website.

 

FREQUENTLY ASKED QUESTIONS

How do I book an appointment? 

Online booking is now available. Please head to our online booking page to secure your appointment.

Can I repurchase skincare product online?

Of course, we know how important maintaining an at home routine is! Email us with your order and a member of our team will be in contact to confirm your order details and process payment over the phone.

Will cosmetic injections make me more susceptible to COVID-19?

There is no evidence that cosmetic procedures make patients, who are otherwise well, more susceptible to disease processes, including COVID-19.

If I develop side effects from my cosmetic medical procedure, how do I know if they are related to COVID-19?

Side effects from cosmetic medical procedures are different to the effects of COVID-19, which are primarily shortness of breath, persistent cough, and fever.

Will I be able to contact someone at the clinic after my procedure if I have any questions?

Of course – we’re always here to help, including our clinical after-hours team.

 

KEEPING EACH OTHER SAFE AND WELL

WHAT WE’RE DOING
  • Checking our temperature each day. We want to be hot, but not too hot.
  • Washing / sanitising our hands – on arrival, before and after treatments, and whenever we feel the need. We’ll have the cleanest hands in town!
  • Disinfecting surfaces between clients and treatments. Our surfaces will shine!
  • Wearing safety equipment during treatments, such as gloves, masks and eyewear (dependent on the treatment). It’s our new look!
  • Limiting the number of people in clinic, and staying 1.5 metres apart unless we’re treating you. Sometimes three is a crowd!
  • We’ll look after you out of hours, by following all government regulations. We’re all in this together!
HOW YOU CAN HELP
  • As per government guidelines please wear a mask if required.
  • If you’re unwell or have been exposed to COVID-19, please reschedule your appointment.
  • Where possible, access pre-appointment information online before you come into clinic.
  • When you arrive in clinic, we’ll ask you: – Are you experiencing any respiratory symptoms, such as a cough or sore throat? – Have you travelled overseas or interstate in the past 14 days? – Have you been in contact with any suspected or confirmed cases of COVID-19?
  • Arrive at your appointment time, and we’ll take you straight through to the treatment room once you’ve checked in.
  • Let us have some one-on-one time, by coming to your appointment alone (which means leaving your loved ones at home).
  • Wash or sanitise your hands upon arrival.
  • Allow us to check your temperature.
  • Let us know if you become unwell after visiting the clinic; and as always, let us know if you have any adverse affects from your treatment.