Our clinics offer a wide range of holistic skin treatments, each to suit various skin conditions and address the signs of ageing that we all experience. Our passion is helping you achieve your skin goals now and into the future, because after all, our skin is with us for life and there is nothing better than natural looking, healthy, vibrant skin. We will do our very best to ensure that every Artisan client enjoys their experience with us, receives skilled advice and achieves exceptional results. For this reason, we have a policy on Booking Fees and Appointment Reschedules & Cancellations, outlined below:


Booking Fee

Appointments with our skilled clinicians are in high demand and we want to ensure we’re available to support all clients to achieve their skins goals. With that in mind, an $80 booking fee will apply for all bookings made online and via the Artisan App. In addition, there may be an $80 booking fee for certain clinicians and treatments, as well as appointments booked for high demand, peak periods. Naturally, this amount will be redeemed when you attend your booked treatment.


Cancellations & Rescheduling

Appointments with our skilled clinicians are in high demand and we want to ensure we’re available to support all of our clients in achieving their skin goals. With that in mind, a valid credit card is required to secure all bookings made after 1 October 2020. 

If you need to reschedule or cancel your appointment, we ask that you provide us with at least 48 hours’ notice (not including Sundays or public holidays) 

If you cancel your booking 24 hours or less prior to your  appointment time, or indeed fail to attend a booked appointment, we reserve the right to charge a fee of $80 from the credit card supplied at the timof booking.   

With regards to rescheduling an appointment within the 24 hours, wherever possible we will try to accommodate your requirements, but we do reserve the right to charge fee of $80 from the credit card supplied at the timof booking if we are unable to fill the initial booking from our waitlist.